Customer touch-point scoring system

   
   

A method and apparatus are provided for measuring a call handling efficiency of a call center. The method includes the steps of measuring a touch-point indicia for a call and adding the measured indicia to a touch point history of the call.

Метод и прибор обеспечены для измерять эффективность обработки телефонных звонков центра звонока. Метод вклюает шаги измерять indicia касать-punkta для звонока и добавлять измеренное indicia к истории пункта касания звонока.

 
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