Improved reliability, availability and/or maintainability metrics have been
developed that account for customer perceived factors such as frequency of outage,
duration of outages, business impact of outages, etc. In various realizations and
exploitations, such improved metrics may be utilized for managing and/or monitoring
availability of enterprise information services or suites, availability of individual
computers, devices or facilities, and/or availability of particular functionality
or subsystems of any of the above. In one exploitation, personnel management decisions
and/or compensation levels may be based on achieved values for such improved metrics.
In other exploitations, contractual commitments and/or incentive fees related to
an installed system or systems may be based on such improved metrics.
